Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer by Carl Sewell, ISBN 0385504454 : In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original "Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out wha...

Ridge Racer 7 (PS3) : Choose from 40 different machines, over 22 courses (with reversed courses, the total grows to 44), and a new customization mode with 375,000 exterior customizations and 7,150 tuning customizations, allowing the player to make each machine their own. Through Sony's new online network service, players will have the opportunity to take their customizable rides and race against others from around the world, taking Ridge Racer 7 to a whole new global level of racing action! Features Drift racing at its best: Ridge Racer 7 includes a total of 40 machines and 22 exhilarating courses filled with nitrous filled straight-aways and hairpin turns. With reversed courses, the total grows to 44, the most in the series ever! Customize your ultimate machine: The brand new customization mode gives the player the power to make the perfect machine with 375,000 exterior customizations and 7,150 tuning customizations. From visual touches to performance related specifications, any racing style can be brought to life for the most hardcore or casual gamer. Race your way to the top: In the new career mode, "RIDGE STA...

Import Tuner Challenge (Xbox 360) - Pre-Owned : Import Tuner Challenge is an authentic and extremely customizable street-racing game that challenges racers to immerse themselves in Tokyo's underground to take on the fastest street-racing teams. Players can customize and race licensed import sports cars using real tuner parts and tuning techniques. More than five million combinations are possible in customizing a car's interior, exterior and engine. Key Features: Authentic import street racing: Includes real Tokyo highways and regions, all the hottest licensed import sports cars and concept vehicles and the most prized import tuner part manufacturers. More than five million customizations: Select from a vast warehouse of specialized parts to customize a car's interior, exterior and engine. Includes everything from authentic aero kits from Mazdaspeed, C-West and Veilside to racing seats from Recaro and Bride. Tune your car like a mechanic: Install custom parts with the click of a button and hit the streets wheels spinning. Players can fine-tune their parts to suit a specific race. Conquer the toughest and fastest street-racing teams: With m...

Integrity Selling for the 21st Century by Ron Willingham, ISBN 0385509561 : "I have observed several hundred salespeople who were taught to use deceptive practices like 'bait and switch' and encouraged to play negotiation games with customers. They were so stressed by this behavior that they suffered from a high incidence of alcohol and substance abuse, divorce, job-jumping, and low productivity. In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher." -- Ron Willingham If you've tried manipulative, self-focused selling techniques that demean you and your customer, if you've ever wondered if selling could be more than just talking people into buying, then "Integrity Selling for the 21st Century is the book for you. Its concept is simple: Only by getting to know your customers and their needs -- and believing that you can meet those needs -- will you enjoy relationships with customers built on trust. And only then, when you bring more value to your customers than you receive in payment, will you begin to reap ...

Customer Service for Dummies: : "Customer Service For Dummies," Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Cole and Company Custom Collection Hampton Copper Sink with Scallop Design : EF1211: Ships Via Small Parcel Ground This hand hammered copper undermount sink is available in a plain bowl, or in the scallop style. It is designed to fit with any Custom Collection Classic or Estate Vanity from Cole & Co. Pair this beautiful sink with any stone counter top and wood finish to create a custom look to suit your home! Features: Available with scallop design Hand hammered copper Compatible with any Cole & Co. Custom Collection Estate or Classic Vanity Inside Dimensions: 14'' x 17'' Overall Dimensions: 6'' H x 19'' W x 16'' D About Cole & Co. Founded in 1998, Cole & Co. has an established presence in the kitchen and bath industry and is proud to present its finest line of vanity cabinets for the home. After years of studying the industry, Cole & Co. has taken the painstaking difficulty out of finding extraordinary pieces for master and powder baths, kitchens and wet-bars by custom making or converting fine furniture for use in the bath. Wood solids such as elm, alder and pine are combined with birch, cherry and aspen veneers for a truly custom and one-of-a-kind look for any are...

Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H. Blanchard, ISBN 0688123163 : "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans". This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

Permission Marketing: Turning Strangers Into Friends, and Friends Into Customers by Seth Godin, ISBN 0684856360 : The man Business Week calls "the ultimate entrepreneur for the Information Age" explains "Permission Marketing" -- the groundbreaking concept that enables marketers to shape their message so that consumers will willingly accept it. Whether it is the TV commercial that breaks into our favorite program, or the telemarketing phone call that disrupts a family dinner, traditional advertising is based on the hope of snatching our attention away from whatever we are doing. Seth Godin calls this Interruption Marketing, and, as companies are discovering, it no longer works. Instead of annoying potential customers by interrupting their most coveted commodity -- time -- Permission Marketing offers consumers incentives to accept advertising voluntarily. Now this Internet pioneer introduces a fundamentally different way of thinking about advertising products and services. By reaching out only to those individuals who have signaled an interest in learning more about a product, Permission Marketing enables companies to develop long-term relationships with customers, create trust, build brand awareness -- a...

GAR 30'' Denise Pitched Swivel Barstool : Shown in European Mahogany Lacquer(For lacquer finish options please contact customer service) GAR1270: Ships Via Truck Freight - Back of Truck This 43.25 European Beechwood swivel barstool is the perfect addition to any setting. Offered with a saddle seat, this barstool combines classic with modern, to create the perfect seat. This swivel stool is available with a large variety of UV finishes, which allows for you to customize the barstool so that it fits perfectly with your other furniture or d cor. Features: Comes in a saddle seat style (SS) Made of European Beechwood Choose from a large selection of UV finishes Front and rear leg protectors available Standard with pitched swivel Standard footrest comes in brass Matching chair, armchair, and barstool available, see 479, B479, and 2479 series 30'' seat height Overall dimensions: 43.25'' H x 18'' W x 19'' D Custom Options: Please Note Custom Option Prices Vary Seat height the chairs and barstools can be made shorter for an additional charge, please call our customer service to request this Upholstery - Gar Products carries many fabr...

The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization : First published in 1995, "The Nordstrom Way" is a classic guide to great customer service. This new book replaces "The Nordstrom Way" with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. "The Nordstrom Way to Customer Service Excellence" will help your business make customers its number one concern, and help make your business number one in your industry.

Cole and Company Custom Collection Sheffield Beveled Vanity Mirror in Antique Brown : EF1194: Ships Via Small Parcel Ground The perfect compliment to the Custom Collection vanity is this beveled mirror designed with simple elegance in mind. The size was thoughtfully selected to coordinate with all three vanity sizes offered in the collection and is available in both the Parchment and Antique Brown finishes. Features: Beveled edge Available in two finishes Sized to match all Cole & Co. Custom Collection vanities Overall Dimensions: 36.75'' H x 28'' W x 2.75'' D About Cole & Co. Founded in 1998, Cole & Co. has an established presence in the kitchen and bath industry and is proud to present its finest line of vanity cabinets for the home. After years of studying the industry, Cole & Co. has taken the painstaking difficulty out of finding extraordinary pieces for master and powder baths, kitchens and wet-bars by custom making or converting fine furniture for use in the bath. Wood solids such as elm, alder and pine are combined with birch, cherry and aspen veneers for a truly custom and one-of-a-kind look for any area of the house. Finishes include the latest in true to period han...

1,001 Ways to Keep Customers Coming Back: Wow Ideas to Make Customers Happy and Increase Your Bottom Line by Donna Greiner, ISBN 0761520295 : Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the world's most successful businesses "right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas.